Who handles your takeaway order
Siam Samrarn West End is operated by SIAM SAMRARN GROUP PTY LTD, ABN 25 668 411 916, at 1/79 Boundary Street, West End QLD 4101.
Information used for ordering
When you order, we collect the name, email address, phone number and billing details you provide, your selected dishes and extras, dietary preparation requests, pickup or delivery preference, requested time, delivery address and instructions where applicable, and order notes. We also keep order and payment-status records so staff can prepare your order, contact you, confirm pickup or delivery times and resolve order problems.
Please provide only the information needed for your order. For an allergy or complex dietary requirement, contact the restaurant before ordering.
Delivery and identity checks
For home delivery, restaurant staff and our delivery team use the order details, delivery address, instructions and contact number needed to deliver your food and contact you about that delivery.
For first-time deliveries paid by card online with a full total above $100 including delivery, the delivery team asks to see the payment card and driver’s licence to help check for unauthorised card use. This is a visual check at delivery. The ordering website does not ask you to upload a card or licence image or enter your licence number. Do not include these details in order notes or send them by email.
Payments and service providers
Card payments are processed through Stripe. Restaurant staff use order and payment-status information to manage your order. Our ordering website uses WordPress and WooCommerce and is hosted through Conetix. Order notifications are also sent to the restaurant and owner through their Gmail inboxes.
These providers may process information outside Australia. Stripe describes international transfers including to the United States and India, and Google describes processing on servers around the world. Read the Stripe privacy policy, Google privacy policy and Conetix privacy policy for their practices.
Conetix describes its hosting infrastructure as Australian-based. Our website, email and payment providers may use their support teams and service providers to operate and protect their services. International processing may therefore occur even when website hosting is in Australia.
Cookies and technical information
The ordering website uses cookies and browser storage for functions such as the basket, checkout and sign-in. Payment services also support payment processing and fraud prevention.
Technical information such as IP address, browser and device information may be used by the website and payment services for security, troubleshooting and fraud prevention. Your browser can block or clear cookies and stored data, but doing so may prevent the basket, checkout or sign-in from working. Stripe explains its payment and fraud-prevention practices in its privacy policy linked above.
We also use WooCommerce order-attribution cookies to understand which websites or campaigns lead to orders. These may record the referring website, campaign parameters, device type, entry page and page views during your visit. If you place an order, attribution information is saved with that order on our website. These attribution cookies are session-based; they are separate from the basket, sign-in and payment-security functions. You can block or clear cookies through your browser settings.
Retention and requests about your information
We retain transaction and financial records for at least seven years to meet company record-keeping obligations, and longer where required for a dispute or another legal obligation. Other personal information is retained for the purposes described in this policy and reviewed when it is no longer needed. Copies may remain in email records and backups for their applicable retention period. Contact the owner to discuss access, correction or deletion; we will explain where we need to retain particular records.
For a question about your order information, to request access or correction, or to raise a privacy concern, email the owner at teerasiamsamrarn@gmail.com. Include your order number if relevant; do not send card details or passwords.
We will check your identity before providing order information or acting on a request. We may ask for your order reference and contact details associated with that order. Please do not send identity documents unless we have explained why they are needed and how to provide them securely.
If you have a privacy complaint, describe what happened and the outcome you are seeking when you contact the owner. We will review the concern and respond. If we cannot provide access, make a requested change or remove information, we will explain the reason, including where records need to be retained.
Last reviewed: 24 October 2026.