Ordering from West End
Siam Samrarn West End is operated by SIAM SAMRARN GROUP PTY LTD, ABN 25 668 411 916. These terms apply to West End pickup and restaurant-operated home delivery orders. Pickup is from 1/79 Boundary Street, West End QLD 4101. Prices are in Australian dollars and include GST. Selected proteins, sizes and extras may change the price; review the final total and your choices at checkout.
Confirmation and pickup
After submitting your order, you will receive an order confirmation by email. For online card payments, the payment status is recorded with your order. Orders paid at pickup or by cash on delivery remain payable when collected or delivered. The restaurant will separately confirm acceptance and the pickup-ready time. If staff revise that time, you will receive an updated email. Please check the latest confirmed time before collecting.
Pickup times use Brisbane time. Lunch specials have a separate ordering window: order from 11:30 am until 2:30 pm and collect by 3 pm the same day. Regular-menu weekday lunch orders close at 2:45 pm; staff may confirm pickup afterward. Choose ASAP for a staff-confirmed ready time, or request a later pickup at least 30 minutes ahead in 15-minute steps. Available times are shown at checkout.
Home delivery
Delivery is available at dinner only, to addresses accepted by our checkout. We do not accept delivery outside the displayed delivery area. Delivery may be paused when drivers or staff are unavailable.
The minimum delivery order is $60 of food and drinks after discounts, before delivery fees. Delivery within postcode 4101 is free. Eligible addresses in the defined Milton–Auchenflower corridor have a $10 delivery fee; eligible addresses in the defined Toowong and PA Hospital/Dutton Park corridors have a $20 delivery fee. These are limited areas, not whole-suburb coverage. Enter your exact address and review the confirmed fee and total at checkout.
Scheduled delivery departures begin at 6 pm, with departures up to 8 pm Sunday–Thursday and 8:30 pm Friday–Saturday. Orders need at least 45 minutes’ advance notice. The selected time is a requested departure time from the restaurant, not a guaranteed arrival time. Staff confirm the departure time; travel time depends on the address and traffic. Earlier local delivery is available only if staff separately confirm it.
Payment choices
For pickup, pay by card online or pay cash or card at the counter. For delivery, pay by card online or cash to the driver. Drivers do not carry a card terminal.
Card and ID check for first-time deliveries
For a first-time delivery order paid by card online with a total above $100, including the delivery fee, please have the payment card and your driver’s licence ready to show the delivery team. This check is intended to help prevent unauthorised use of payment cards, following previous incidents. The check takes place at delivery; do not upload or email card details or identity documents. If you cannot present the card or licence, contact the restaurant before ordering so staff can discuss the situation. This check does not apply to cash-on-delivery orders.
If we cannot fulfil your paid order
We will contact you and offer a replacement or a full refund. We will only substitute an item with your agreement. Tell staff if a proposed replacement does not meet your dietary needs.
Changes, cancellations and problems
For an urgent change, cancellation request, missing item or other order problem, call 07 3844 9091 and choose West End (extension 1). Have your order number ready. Contact us as soon as possible so staff can check the order and discuss a solution.
You can also email sswe.mgr@gmail.com. For time-sensitive requests, please phone the restaurant.
Dietary requests and allergies
Dietary options vary by dish and selected protein. Choose the preparation you need on each dish. If you have an allergy or need clarification, contact the restaurant before ordering so staff can discuss the ingredients and preparation with you. A photograph may show an optional topping; check the item description and selected options.
Your consumer rights
Nothing in these terms excludes or limits your rights under the Australian Consumer Law.